Adecco is the market leader in the human resource services sector. Around the globe, Adecco operates 5,500 branches in about 60 countries. In Switzerland alone, the company has more than 100 branches at over 50 locations offering services in the disciplines of recruiting and selection, outsourcing, training and continued education as well as HR consulting. Adecco Switzerland’s staff of 450 supports a workforce of about 40,000 and 11,000 corporate clients. In 2012, Adecco generated revenues of approximately CHF 550 million in Switzerland.
Adecco utilizes Bisnode D&B’s integrated solutions in both, its CRM (customer relationship management) and its finance system. During the initial data entry process, all new contacts are automatically recorded with their correct data directly in the D&B interface and checked for their creditworthiness. A combination of the D&B Rating and in-house Adecco data is used to conduct credit checks. According to Yann Vittoz, Adecco Switzerland Credit Manager, the automated solution facilitates the frontline work considerably: «Our branches are very pleased with the Bisnode D&B data integration into their CRM system.» After all, thanks to the integrated solution they always have correct company master data at their disposal and are in a position to instantly update their payment terms to accommodate changing risk levels.