FAQ – Frequently Asked Questions

Bisnode D&B is pleased that you are showing an interest. You may find the answer to your question in the list below.

Alternatively, you can request personal assistance. For ways to contact us, please see below. Customer requests are processed from Monday to Friday during our working hours.

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What are the consequences of the de-activation of Monitoring prior to the 12 months period being completed?

How much is a Monitorign renewal?

Can I upgrade my View & Review rights?

How can I identify negative risk trends within my portfolio?

Is it possible to purchase View & Review rights without buying Monitoring?

When does the risk graph get updated?

Why there is no initial values displayed in Company Details page for D&B Score, days beyond terms, D&B credit recommendation and D&B Risk-Rating?

Wich of the data displayed in "Company Details / Overview" is current information?

How can I purge cases from my portfolio?

How can I de-activate Monitoring prior to the completion of the 12 months registration period?

What is the easiest way to get back to my e-Portfolio overview?


What service does the e-Portfolio overview provide?


Why is it not possible to delete some cases from my portfolio?

How can I analyse my portfolio?

Why some records are not immediately purged from my e-portfolio after I triggered the deletion?

What is the DunTrade® programme?

What is the content of section "Risk & Credit assessment"?

What is the content of section "Legal Events"?

What is the content of section "Risk trends & Benchmark"?

What is the content of section "Real payment references"?

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